Customer Service Asia Innovations Group Limited Kuala Lumpur (Kuala Lumpur)

about 3 years ago

Customer Service Janio Asia Singapore (Singapore)

Maintain a positive and professional attitude towards customers Responding promptly to customer inquiries Communicating with customers and relevant stakeholders through the appropriate channels Resolving and acknowledging customer complaints Knowing the logistic process and how the warehouse works to answer inquiries Providing feedback on the efficiency of the customer service process Ensuring customer satisfaction and provide professional customer support Carry out administrative duties and other tasks assigned by the company

about 3 years ago

Customer Service Avnet Taipei (Northern Taiwan)

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders. May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers. Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned. Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution. Completes complex assignments requiring significant judgment, initiative and problem solving skills. Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations. Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts. Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.

about 3 years ago

Customer Service Avnet Taipei (Northern Taiwan)

Handling End to End business (customer forecast/order/delivery/AR management) independently. Respond to internal/external customer's complaint or issue with a sense of urgency and provide solution and improvement plan whenever possible. Maintain SOP and service standard and to achieve operational/financial goals with analytical skills to drive for continuously improvement. Proactively review related process and identify ways to improve efficiency.

about 3 years ago

Customer Service Avnet Taipei (Northern Taiwan)

May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers. Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned.

about 3 years ago

Customer Support Specialist MicroSourcing International Inc Manila (Luzon)

You'll develop new how-to documentation in step by step formats, along with screenshots, or develop how-to videos, to help our customers learn how to use our software. You'll examine help desk tickets and look for common questions that documentation could help answer, and then develop that documentation. You'll monitor our in-platform support solution for new tickets and respond to them in a timely fashion. You'll analyze customer data to try to identify whether an issue was caused by the customer, by our software or by the systems we connect to. You'll interact with customers via helpdesk (chat), video conferencing, screen shares, social media or through other systems with customers to educate them on how to use our software and assist them with troubleshooting issues. When bugs are identified, you'll package together customer data and analysis to escalate them to our product and development teams. You'll manage the escalated issues and continue to communicate with customers in a timely fashion to inform them of progress. You'll look for ways to continually improve our customer communication and our processes for onboarding and on-going support. You'll be measured primarily on solving customer problems, creating great support material and communicating effectively both internally via Slack and externally to our clients.

about 3 years ago

Customer Service Arrow Electronics Asia (s) Pte Ltd Taipei (Northern Taiwan)

The Operations Support Associate supports all departments including receiving, audit, shipping and recycling. Perform the physical activities necessary to receive, sort, package, ship and teardown inventory through the designated work stages in the facility. Move inventory to appropriate staging areas for further processing as per the statement of work. Verify asset counts, sort, and label product. Load and unload product onto the production line to route to the appropriate area. Disassemble electronic equipment per company and customer specifications, utilizing equipment such as pneumatic power tools. Identify and sort commodities into appropriate categories.

about 3 years ago

Customer Service CV. Twinpack Indonesia Tangerang (Banten)

Mengelola order, menawarkan produk, mengelola komplain, mengelola data customer.

about 3 years ago

Customer Service CV. Twinpack Indonesia Tangerang (Banten)

Mengelola order, menawarkan produk, mengelola komplain, mengelola data customer.

about 3 years ago

CUSTOMER SERVICE SPESIALIST CV Aziz Yamani Grup Depok (Jawa Barat)

Melayani customer, rekap penjualan

about 3 years ago