IT Desktop Support Deputy Department Head Agung Sedayu Group Jakarta Utara (Jakarta)

Membuat laporan lisensi software yang digunakan oleh perusahaan. Melakukan pengajuan perpanjangan lisensi software. Mengontrol kegiatan aplikasi support terkait pertanyaan dan masalah sistem (telepon, email, dan walk-in). Memberikan solusi terhadap kendala user yang berkaitan dengan system. Menyusun jadwal kegiatan maintenance aplikasi. Melakukan pemeliharaan dan test terhadap program terkait bugs ataupun pada proses pengembangan. Memperbaiki bugs / error pada aplikasi dengan cepat dan tepat. Mengontrol regulatory activity pada aplikasi. Memonitoring penyelesaian masalah pada system sesuai dengan target yang telah ditentukan dalam rangka memberikan high quality product pada user. Menganalisa proses dan improvement dengan melakukan research dari teknologi baru. Memastikan seluruh fungsi pada system diimplementasikan sesuai dengan persyaratan yang diminta oleh user. Mengkonsolidasi peningkatan baru, perbaikan dan perubahan pada sistem untuk meningkatkan kehandalan aplikasi. Memeriksa operasional sistem secara berkala, dan mengajukan perubahan yang diusulkan untuk diperbaiki. Menganalisa laporan Application Support dan merekomendasikan kegiatan perbaikan kinerja aplikasi. Melaksanakan segala kebijakan, instruksi, tugas, dan arahan pimpinan yang ditetapkan kemudian

sekitar 13 jam lalu

IT Availability Monitoring PT. Bumi Amartha Teknologi Mandiri Jakarta Selatan (Jakarta)

✅ Monitor the Bank Stability Report periodically (daily, weekly, monthly, annually) ✅ Assist in analyzing system availability and stability updates ✅ Conduct disaster scenario testing to ensure recovery readiness ✅ Document test results and collaborate with IT teams for improvements ✅ Support the development and maintenance of the Disaster Recovery Plan (DRP) ✅ Prepare regular reports on system availability and disaster recovery testing ✅ Update monitoring procedures and recovery plans documentation ✅ Coordinate with IT teams, vendors, and external parties to ensure system operations ✅ Manage the Key Risk Indicator (KRI) report and coordinate with related teams

sekitar 2 hari lalu

IT Operation Assistant Manager PT. MNC Guna Usaha Indonesia Jakarta Pusat (Jakarta)

Perform maintenance support and troubleshooting for server hardware and server OS (Linux, Windows, VMWare) & necessary software such as Backup System, AV, etc. Perform installation, implementation and configuration server and network equipment (switch, firewalls and etc). Coordinating and Monitoring with team members in order to identify issues and troubleshoot faulty server, networks and PC users. Review server log and investigate anomalies. Manage and coordinate the IT support team to ensure prompt and effective resolution of user issues and inquiries. Oversee the monitoring and maintenance of the company's IT systems, including servers, network, and software applications Implement and enforce IT policies, procedures, and best practices to optimise system performance and security Provide technical guidance and training to end-users to improve their understanding and utilisation of IT resources Collaborate with other departments to identify and address their IT-related needs and requirements Assist in the planning and execution of IT projects and initiatives to support the company's overall business objectives Monitor and report on IT performance metrics to ensure alignment with organisational goals Stay up-to-date with industry trends and technologies to recommend and implement innovative solutions

sekitar 2 hari lalu

SENIOR TECHNICAL SUPPORT ENGINEER PT. SecureMetric Technology Jakarta Barat (Jakarta)

Point of contact for technical issues relevant to customers. Provide first level support to customers (local and overseas) by analyzing issues and if required, escalate to relevant subject matter experts for resolution. Provide on-site support to customers when needed. Create and update the customer issues FAQ/Knowledgebase. Create and update related document of the product (User guide, Installation guide, etc). Analyze, troubleshoot, and resolved customer reported issues according to company SOP. Participate in brainstorming, idea, and knowledge sharing with the team. Report or raise any complex issue to superior. System integration company product to customers application/system. Conduct application /system integration checklist. Perform on-prem system and preventive maintenance. Any other tasks assigned by management deem necessary as and when required.

sekitar 2 hari lalu

IT Support TSM Technologies Jakarta Barat (Jakarta)

sekitar 3 hari lalu

Application Support Officer (IT) Bank of China (Hong Kong) Limited Jakarta (Jakarta)

Support end user troubleshoot for any issues related to branch applications Support in teller or user role and permission management Responsible for branch Data Management (including Data Governance, Data Quality Management, Data Security, Data Dictionary, etc.) to make sure in line with Head Officer, BOCHK and local regulatory requirement Assist in branch User Acceptance Testing or Drill according to Head Office and BOCHK arrangement Assist in managing local applications and make sure in line with Head Office, BOCHK and local regulatory requirement Assist in branch user requirement submission to Head Office or BOCHK

sekitar 4 hari lalu

IT Operation Staff Ali Budiardjo, Nugroho, Reksodiputro (ABNR) Jakarta Selatan (Jakarta)

Monitor and maintain daily IT operations to ensure high-quality IT services with maximum uptime Inspect computer hardware (HDD, mouse, keyboard, etc.) to ensure functionality Maintain productive and effective communication with vendors Create and manage user accounts, emails, and email groups, including adding and removing group members Set up workstations and necessary peripheral devices (printers, monitors, projectors, etc.) Install, configure, and maintain software and hardware systems Provide user orientation and guidance on how to operate software, computer equipment, and IT services Develop and update user manuals for IT services Back up data and wipe devices of employees who have left the company Troubleshoot IT issues, diagnose and resolve problems (repair/replace components, debugging) Develop and maintain the local network to optimize performance without compromising security Ensure network and computer system security and privacy Schedule and implement system upgrades and maintenance without disrupting employee productivity Maintain records of repairs, troubleshooting logs, and maintenance schedules

sekitar 1 minggu lalu

IT On Site Support Engineer Morgan McKinley Kuala Lumpur (Kuala Lumpur)

Served as an IT Onsite Support engineer & coordinator. Printer Operation Experience (Standard A4 Printer, SAP Printer and so on) Have basic network skills, be able to configure switches, network related certificates are preferred. Support Windows Operating System and application such as Microsoft office, Adobe, and any other authorized desktop application. Perform smart hands and eyes for Infrastructure Install, upgrade, support and troubleshoot for printer, computer hardware, and any other authorized peripheral equipment. Performs hardware break fix on computers. Laptops, printers, and other authorized peripheral equipment. Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment. Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life, builds, application installations, user migration and hardware installations Maintenance of IT assets and keep proper documentation. Coordinate with vendors for external support and repair Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools Meets established Service Level Agreements (SLAs) guidelines

sekitar 1 minggu lalu

Regional IT Support Specialist Spruson & Ferguson (M) Sdn Bhd Kuala Lumpur (Kuala Lumpur)

Provide end user support for day to day PC usage (both applications and infrastructure) Serve as a point of contact for internal users seeking technical assistance over the support ticketing system with regards to Infrastructure and Network related issues Ensure operational and change processes and architecture principles are being followed strictly Assist on projects ensuring the transition from project to BAU support, identifying operational support requirements for new systems/system changes, identify required resources for projects/change requests and ensure consistency in the way IT changes are executed May be required to work after hours and weekends on an ad hoc basis depending on business requirements.

sekitar 2 minggu lalu

IT Application Support PT. Bank SBI Indonesia Jakarta (Jakarta)

Responsible for helpdesk support Person In Charge. Responsible for monitoring of service availability and following up with vendor for resolution, implementing, and testing on program path. Perform and suggest on delivery channel banking system development analysis related to development process completely. Perform preliminary testing.

sekitar 2 minggu lalu