Customer Service Representative Irys Chem Pte. Ltd. Singapore (Singapore)

- Monitor and Support relationship with the current customers - Admin work such as signing invoices - Take orders from the current clients

sekitar 4 tahun lalu

Customer Service JJ Consulting Services Singapore (Singapore)

Handle customer service hotline and provide first level of support. Provide quality customer service to customers over the phone or email. Remain up-to-date with the latest information that impacts the delivery of service to the customers and provide accurate information promptly to customers. Listen, probe and question in order to clarify and understand customer needs. Resolve customer queries efficiently and escalate problems/issues promptly. Follow-up on outstanding cases and perform call back to customers if necessary. Follow Standard Operating Procedures closely. Work as a team and ensure that the contact centre service level is met.

sekitar 4 tahun lalu

Call Centre PT. Great Eastern Life Indonesia Kuala Lumpur (Kuala Lumpur)

The Role: Attend to customers enquiries from Customer Service Careline with precise, accurate and concise information while ensuring customer satisfaction. Attend to inbound, outbound calls and email enquiries in a timely manner. Other areas of responsibilities include: Ensure customer’s authenticity before revealing sensitive information to customers Achieve personal and teams qualitative and quantitative target Build sustainable relationship and engage customers by taking the extra mile Promote usage of self-help portals to customers Effectively resolve customers issue by ensuring proper follow-ups are done and completed on a quantifiable time Attend briefing/training conducted by in-house trainers and other departments on new launched products, processes, procedures and etc. Key Highlights for the position: Normal working hours (non-shift based) Monday to Friday Smart casual attire

sekitar 4 tahun lalu

Customer Service Executive Personnel Link JobHub Pte. Ltd. Singapore (Singapore)

Maintain relationships with current and potential accounts Review quote activity and initiates follow up (proactive sales) Review and maintains long term agreements Maintain specific customer database information Process order and to ensure smooth delivery to customers. Resolve customer issues/problem Coordinate with other inter-company departments in order to satisfy customer needs Participate in Process Improvement activities

sekitar 4 tahun lalu

Customer Service Prudential Assurance Malaysia Bhd. Kuala Lumpur (Kuala Lumpur)

Respond to incoming customer telephone calls, identify, meet and exceed customers’ expectations in a timely manner. Provide a polite, professional and accurate response in accordance with agreed service standards. Promptly and accurately complete all related administrative activities, in accordance with relevant service standards and to the customers’ satisfaction. Recognise when customer requirements are more appropriately dealt with elsewhere and refer them as appropriate. Liaise with other departments in the organization to resolve issues brought up by customers. Keep up to date on new or enhanced products / services in order to maintain a high level of quality service to customers. Undertake outbound customer relationship management calls as and when appropriate. Record, produce and prepare any statistics and information required by the Management in relation to the preparation and production of reports as well as occasionally produce simple performance-based reports to Manager. Support Manager to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where appropriate Performs miscellaneous job-related duties and projects as assigned by superior.

sekitar 4 tahun lalu

Customer Service I-Vic International Pte. Ltd. Singapore (Singapore)

Answer inbound calls and provide information pertaining to queries, complaints & feedback Manage & resolve customer’s complaints & feedback First contact resolution of all cases handled Project a positive and helpful attitude to external and internal customers Ensure Standard Operating Procedure (SOP) is properly carried out

sekitar 4 tahun lalu

Customer Service Consultant ICYMI Pte. Ltd. Singapore (Singapore)

Communicate and coordinate with internal departments at all levels Review and enhance of operational processes at all customer touch-points Identify processes, procedures and workflow improvements and assist in the implementation Work effectively with a variety of situations, individuals and groups Acquire multiple product knowledge to enhance ability to understand customer needs across different ICYMI products. Provide quality customer service to customers either by email or online live chat Handle and resolve complex cases to ensure customer satisfaction Obtain and evaluate all relevant information to handle and follow up enquiries and complaints promptly Process orders with customers’ particular verification In charge of SIMs card and device activation when required Liaise with delivery firm to arrange package delivery Record details of enquiries and customer interactions including actions taken, troubleshooting case tracking

sekitar 4 tahun lalu

Customer Service Executive Ferns N Petals Singapore (Singapore)

Answering customer queries and resolving customer concern over calls and emails Taking ownership of customer issues and following problems through to resolution Review and deconflict customer feedbacks to identify service gaps and implement corrective measures Develop service procedures, policies and standards Analyze statistics and compile accurate reports Keep ahead of industry’s developments and apply best practices to areas of improvement Handling escalations Plan and implement initiatives and processes to increase customer service excellence

sekitar 4 tahun lalu

Customer Service Executive OCBC Bank (Malaysia) Berhad Kuala Lumpur (Kuala Lumpur)

Attending to Singapore inbound calls enquiries over a full range of consumer financial products and services Handle call professionally and provide accurate and timely info, alternatives and solutions to customers on products and services Follow up with customers to resolve issues to ensure customer satisfactions are met Achieve first call resolution where possible Perform after call work (administration work) in accordance to the set procedures with zero defect Comply with Group Policy and Standards, local law and regulations and control and procedures of the bank Introduce and educate customers of the self service / automated banking channels Provide personalized customer service to enhance customer experience Apply proper phone etiquette to manage various customer situations Provide customer’s feedback to respective business partners for improvements and enhancements

sekitar 4 tahun lalu

Customer Service Consultant Talent Marketplace Pte. Ltd. Singapore (Singapore)

Provide quality consultation for all wellness treatments and services Deliver professional analysis and advice to patrons Advocate appropriate packages to patrons based on their requirements Assist in implementation of various superior treatments for patrons Maintain excellent after-sales relationship with patrons Ensure good inventory and order management

sekitar 4 tahun lalu