Customer Service Agent The Emirates Group Dubai (Dubai)

To handle a broad range of customer contacts, namely inquiries/complaints via telephone, e-mail or fax for the dnata outsource Contact Centre business. To provide excellent customer service to existing as well as new third party accounts and therefore further strengthen and grow the outsourcing business. Job Outline: - Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner to meet the requirements of the customer. Achieve individual Key Performance Indicators (KPIs) for any specific Contact Centre account to ensure agreed service levels are met. - Handle different third party accounts on a simultaneous basis to enhance overall Contact Centre productivity - Achieve or surpass a call quality target on a weekly and monthly basis. This will involve having calls monitored by a Quality Officer / Team Leader to ensure a high level of customer service is achieved and maintained. - Ensure accuracy when completing third party account related call logs and customer case logs for all calls received. - Ensure knowledge is up to date and accurate on all aspects of each accounts products/service. Subject matters include but are not limited to revise standard operating procedures, new products and promotional campaigns. In order to maintain quality service provision for all accounts. - Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all customers

sekitar 3 tahun lalu

Customer Service Coordinator/Officer Oaktree Consulting Singapore (Singapore)

In-charge of import & export documentation; Bill Of Lading; work orders Issue invoices Liaise with agents/ carriers Follow through and closure of each respective dealing with the agent/carrier

sekitar 3 tahun lalu

Customer Service Efficiency Office Hong Kong (Hong Kong)

1823 would like to invite you to join our professional customer service team! If you have the passion to serve the society, respond eloquently in any situations, are articulate and enjoy communicating with people, please don't miss the chance to join us! Being different from other customer service centres, 1823 will provide you with sufficient opportunities to get familiar with the organizational structure and functions of the government as well as specialist knowledge related to different government departments. Comprehensive on-the-job training will be provided to you. Working with 1823 will enable you to acquire customer service skills, enhance your ability to communicate effectively and broaden your horizon. A Customer Service Officer is required to handle enquiries and complaints from the public through phone, email, etc. He/She manages calls and enquiries from all walks of life every day. This is surely a unique and challenging work experience! The post-holder is required to work on shifts, including on Saturdays, Sundays and public holidays as well as overnight shifts (5 days’ overnight duty in around 2 months). If you would like to take rest days on different days, working on shifts may fit you better. In order to ensure that round-the-clock service be provided to the public, you will need to work as scheduled in the event of inclement weather such as during typhoon and black rainstorm. Interviews will be arranged in mid-October 2021. Successful candidates are required to assume duty in late October 2021 the earliest and are subject to deployment to the 1823 offices in Yau Ma Tei or Kwai Chung. For more information, please visit our website at www.1823.gov.hk. If you would like to understand more about the work of a Customer Service Officer, please view our videos at http://www.youth.gov.hk/tc/gov-job/detail.htm?content=573&cat=%E6%95%88%E7%8E%87%E4%BF%83%E9%80%B2%E8%BE%A6%E5%85%AC%E5%AE%A4 and http://www.youth.gov.hk/tc/gov-job/detail.htm?content=574&cat=%E6%95%88%E7%8E%87%E4%BF%83%E9%80%B2%E8%BE%A6%E5%85%AC%E5%AE%A4.

sekitar 3 tahun lalu

Customer Service Avnet Taipei (Northern Taiwan)

May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers. Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned.

sekitar 3 tahun lalu

Customer Service DHL Express (Malaysia) Sdn Bhd Kuala Lumpur (Kuala Lumpur)

Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipments etc. Handle all trace enquiries in accordance with service standards and processes. Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies Respond to customer queries regarding information on prices, customs requirement Liaise with other departments and Operations to address issues on service recovery To assist CS frontline during GOS contingency Confidently and knowledgably handle customer complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customers full satisfaction Handle any overflow of calls from the Frontline where necessary Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces Highlight areas for improvement, with suggested solutions – to improve DHL’s procedures, technology and service to positively enhance customers’ experience with DHL.

sekitar 3 tahun lalu

Customer Service Parkway Pantai Singapore (Singapore)

Provide assistance for enquiries, referrals, specialist appointments, admissions (including evacuation) and other support requirements such as visa applications, accommodation and transport arrangements, meet-and-greet services, interpreter services, assistance with medical outpatient appointments and inpatient admission Make outbound calls to customers/ patients to finalize and close enquiries including proposal appropriate services and specialist Make accurate data entry to the CRM and maintain proper document records and be well-organized at all times Co-ordinate with other teams, such as IPS, EHS, Marketing on follow up/escalated cases/admin matters To provide administrative support in checking of medical reports and report compilation To handle and direct calls/faxes to the department/patient room To assist in contacting doctors upon request Handling of emergency codes Any other duties assigned by the supervisor

sekitar 3 tahun lalu

Customer Service Juster Digital Kuala Lumpur (Kuala Lumpur)

Assist in and respond to customer inquiries, visits, and other customer-related issues in a timely and accurate way. Maintain systems and relationships that meet customer demand forecasts, as well as other databases related to shipments and inventory management. Execute customer service strategies, able to identify the cause of problems and recommend solutions. Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.

sekitar 3 tahun lalu

Customer Service PT. DSV Transport Taipei (Northern Taiwan)

To follow up on arrival notice, provide feedback the cargo status to customers and overseas stations and make arrangement for delivery if needed. Interface with subcontractors and truckers on delivery. Issue Preliminary claim to carriers or warehouse or subcontractors when the cargo has irregularity condition. Provide prealert to customers Carry out approved proposed improvement / changes on procedures and system made by manager. Follow up on delivery to customers until receipt of shipment Work within SOP and quotation from M&S and overseas office Inform manager with any irregularity or problems that require assistance and to feedback on subcontractors’ standard and service. Incident management - handles customers’ inquiries, complaints, claims follow up and coordinate with departments concerned on related issues Fulfill manager’s and customers’ statistics or reports on time To take up additional tasks as assigned by managers. Back up for other team members when necessary

sekitar 3 tahun lalu

Customer Service E-Ployment Consultancy Singapore (Singapore)

Ensure Customer services are attended to promptly. Ensure smooth and efficient day to day operations. Ensure all administrative tasks are completed on a day to day basis. Resourceful and independent with initiative. Must be meticulous with minimum supervision.

sekitar 3 tahun lalu

Customer Service Avnet Taipei (Northern Taiwan)

Handling End to End business (customer forecast/order/delivery/AR management) independently. Respond to internal/external customer's complaint or issue with a sense of urgency and provide solution and improvement plan whenever possible. Maintain SOP and service standard and to achieve operational/financial goals with analytical skills to drive for continuously improvement. Proactively review related process and identify ways to improve efficiency.

sekitar 3 tahun lalu